Cancellation & Refund Policy

At CRYSTAL LAND, we are committed to providing our customers with a seamless and satisfactory shopping experience. We maintain a flexible cancellation and refund policy to support our customers wherever possible.

Order Cancellation Policy:

• Cancellations will be considered only if requested within 2 days of placing the order.
• However, the cancellation request may not be entertained if:
  • The order has already been processed and dispatched.
  • The order has been communicated to the vendor/merchant and shipping has been initiated.
• Perishable items such as flowers, eatables, etc., cannot be cancelled once ordered.

Returns & Replacements:

• Returns or replacements are accepted only in the following conditions:
  • The product received is damaged, defective, or not as described.
  • The product must be reported to our Customer Service Team within 2 days of delivery.
  • Important: To process any claims, customers must provide an uncut opening video of the parcel clearly showing the issue.
  • The merchant will inspect the claim, and once verified, appropriate action (refund/replacement) will be initiated.

Refund Policy:

• In case a refund is approved, the amount will be processed within 6–8 business days to the original payment method.
• The actual credit to your account may depend on your bank/payment provider’s processing time.